Shipping & Return Policy
Fertile Foods / Moontime Tea Shipping Policy
This document sets out the shipping policy that applies to customers who make a purchase at https://fertilefoods.com. If you have any questions, please contact our customer service team at kathryn@fertilefoods.com.
Shipping Options & Delivery Costs
We offer the following shipping options. You will be asked to select a shipping method at checkout:
- $5.95 Flat Rate Shipping in the USA
- $21.95 Flat Rate Shipping Internationally
Order Processing Time
All orders placed before 2 PM Monday to Friday are processed and dispatched the same day. Orders placed after 2 PM will be dispatched the next business day. All orders placed during the weekend or on a public holiday will be dispatched on Monday or the next business day.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry, but we do not ship to P.O. boxes.
International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website, as these fees can sometimes be significant, and we are unable to calculate them for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase. Please read our return & refund policy for detailed information about our processes.
Refund Policy
Customer Satisfaction Guarantee:
Due to the digital nature of the courses, we do not refund course purchases.
Tea
We want you to love your product. If for any reason our product does not meet your standards, let us know within 30 days to receive a full refund. Simply write to hello@fertilefoods.com or use our contact form and send your proof of purchase. Once we have received your proof of purchase, your full refund will be processed within 3 business days.
How to return your product:
Simply email hello@fertilefoods.com with your request, and we will send you a return label to ship back any unopened product. We cannot accept any opened product at this time, so there is no need to return opened items. Feel free to share them with someone else or discard them as you like.
I have not received my shipment:
We know how important it is to receive your products in a timely manner. Please accept our apologies for any delays. Email us or reach out via the contact form, and please provide your order number so we can help you track the package and ensure you receive the product as quickly as possible.
